Client Support Assistant
Curemed Health Curemed Health Jersey City, NJ Jersey City, NJ $22 - $26 an hour $22 - $26 an hour 12 hours ago 12 hours ago 12 hours ago Are you a highly motivated and customer-oriented individual looking to kick-start your career in client support? We have an exciting opportunity for a Client Support Assistant to join our team and make a significant impact on our clients' satisfaction! Role Overview:
As a Client Support Assistant, you will be a vital part of our support team, working closely with clients to address their inquiries, provide assistance, and ensure their overall satisfaction.
Your key responsibilities will include:
Responding promptly to client inquiries via phone, email, or chat in a friendly and professional manner.
Assisting clients with product-related questions, troubleshooting, and technical support.
Collaborating with our internal teams to resolve client issues effectively and efficiently.
Managing and updating client information in our CRM database accurately.
Providing proactive follow-up and feedback to clients to ensure their needs are met.
Contributing to the improvement of support processes and procedures.
What We're Looking For:
We are seeking a dedicated and empathetic individual who possesses the following qualifications and attributes:
A high school diploma or equivalent; relevant certifications are a plus.
Excellent communication skills, both verbal and written, with a keen attention to detail.
Strong problem-solving abilities to address client inquiries and issues effectively.
A customer-centric approach with a genuine desire to help and support others.
Proficiency in using basic computer applications and willingness to learn new software.
A positive and adaptable attitude, even in challenging situations.
What We Offer:
At Curemed Health, we believe in nurturing talent and providing a supportive work environment.
As a Client Support Assistant, you will receive:
Comprehensive training to develop your client support skills and knowledge.
Opportunities for career growth and advancement within our organization.
A competitive compensation package with performance-based incentives.
A collaborative and friendly team atmosphere that fosters personal and professional development.
Benefits such as health insurance, retirement plans, and paid time off.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Client Support Assistant, you will be a vital part of our support team, working closely with clients to address their inquiries, provide assistance, and ensure their overall satisfaction.
Your key responsibilities will include:
Responding promptly to client inquiries via phone, email, or chat in a friendly and professional manner.
Assisting clients with product-related questions, troubleshooting, and technical support.
Collaborating with our internal teams to resolve client issues effectively and efficiently.
Managing and updating client information in our CRM database accurately.
Providing proactive follow-up and feedback to clients to ensure their needs are met.
Contributing to the improvement of support processes and procedures.
What We're Looking For:
We are seeking a dedicated and empathetic individual who possesses the following qualifications and attributes:
A high school diploma or equivalent; relevant certifications are a plus.
Excellent communication skills, both verbal and written, with a keen attention to detail.
Strong problem-solving abilities to address client inquiries and issues effectively.
A customer-centric approach with a genuine desire to help and support others.
Proficiency in using basic computer applications and willingness to learn new software.
A positive and adaptable attitude, even in challenging situations.
What We Offer:
At Curemed Health, we believe in nurturing talent and providing a supportive work environment.
As a Client Support Assistant, you will receive:
Comprehensive training to develop your client support skills and knowledge.
Opportunities for career growth and advancement within our organization.
A competitive compensation package with performance-based incentives.
A collaborative and friendly team atmosphere that fosters personal and professional development.
Benefits such as health insurance, retirement plans, and paid time off.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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