Help Desk Analyst
HarveyNash HarveyNash Jersey City, NJ Jersey City, NJ Contract Contract $19.
60 - $27.
00 an hour $19.
60 - $27.
00 an hour 20 hours ago 20 hours ago 20 hours ago Supports Tier 1 and 2 service requests and incidents Provide Help Desk support that includes:
initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
Serves as the single point of contact to end users for information technology-related issues, problems and requests Assist the Help Desk Manager with reporting, analysis, or training and testing tasks Contribute current technical information and best practices to the knowledge base
Qualifications:
Previous experience in a Help Desk environment supporting computer software and hardware.
Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7 Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
Excellent customer service skills and strong telephone skills Strong written and verbal skills as well as problem solving skills
Qualifications:
Undergrad Degree preferred Job Type:
Contract Pay:
$19.
60 - $27.
00 per hour Schedule:
Monday to Friday Ability to commute/relocate:
Jersey City, NJ 07302:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
3 years (Required) Windows:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
60 - $27.
00 an hour $19.
60 - $27.
00 an hour 20 hours ago 20 hours ago 20 hours ago Supports Tier 1 and 2 service requests and incidents Provide Help Desk support that includes:
initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
Serves as the single point of contact to end users for information technology-related issues, problems and requests Assist the Help Desk Manager with reporting, analysis, or training and testing tasks Contribute current technical information and best practices to the knowledge base
Qualifications:
Previous experience in a Help Desk environment supporting computer software and hardware.
Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7 Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
Excellent customer service skills and strong telephone skills Strong written and verbal skills as well as problem solving skills
Qualifications:
Undergrad Degree preferred Job Type:
Contract Pay:
$19.
60 - $27.
00 per hour Schedule:
Monday to Friday Ability to commute/relocate:
Jersey City, NJ 07302:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
3 years (Required) Windows:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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