Business Process Consultant-Transition Manager
Business Process Operations This is NOT an Infra or IT Project Manager position.
BPO experience is mandatory- Service transition experience is preferred.
HCL Technologies is a next generation global technology company that thrives on helping enterprise reimagine their business for the digital age.
We have a strong DNA of innovation and a relentless focus on making our customers successful.
HCL's Digital Process Operations unit with its digital services is an enabler of digital innovation and improving performance for Client Business Operations.
To fuel our growth, we are looking out for dynamic Transition Manager / Project Manager based in US (New Jersey) Key Responsibilities Develop and articulate Transition solution to senior Client stakeholders.
Manage end to end execution of Transition projects in accordance with HCL Transition Methodology and Tollgates Define, Monitor and control Transition/ Project Plan activities across work streams and project phases - Planning, Due Diligence, Knowledge Transfer, IT and Facility Setup, Quality and Operations Performance Drive effective Risk Management across the transition/project lifecycle.
Lead Governance reviews with Client and internal stakeholders Regular communication across senior client and internal stakeholders on Project status and progress Collaborate across cross functional teams for problem solving and delivering under deadlines.
Establish effective Program change control.
Experience and Qualifications 10-15 years overall experience with relevant experience of independently managing transition projects for global clients.
Must have relevant project management experience in Business Process Operations/ Global Shared Service domain (not from IT Infra or IT Apps domain) Knowledge of project Management tools like Microsoft Project Professional/Smart sheet Experience of building transition solution for RFI/RFP response and Joint solution sessions with clients.
Excellent client Interfacing and relationship building skills.
Effective communication (written and verbal) and negotiation skills.
Proficient user of MS Excel and Power Point.
Confidence and ability to work under pressure and time zones as required.
Strong result orientation and ownership for solving problems.
Ability to act as a trusted advisor to client stakeholders.
Project Management certification i.
e.
PMP will be an advantage.
Manage process development process including process integration with other processes Create business process repositories for business process improvement and implementation initiatives Gather business process performance information Translating business requirements and process Investigate business process and systems requirements Manage business process analysis, design and improvement Automate business process utilizing application workflow technology Manage projects/programs to drive business process improvement Create and maintain business process documentation Developing detailed process specifications for a major business process and systems implementation project Ensure compliance with established business process Influence and adopt business process changes Ensure process outputs meet downstream process expectations Play an important business-facing role in leading business process improvements, process re-engineering and design Validate robotic process automation opportunities identified in business processes Ensure alignment with business process leaders Identify process for re-design Participate in the governance process execution to drive process implementation Determine alternative approaches to business process and select optimal solutions to the business process Understand and document current business process workflows Recommended Skills Automation Business Processes Business Requirements Certified Project Management Professional Communication Governance Estimated Salary: $20 to $28 per hour based on qualifications.
BPO experience is mandatory- Service transition experience is preferred.
HCL Technologies is a next generation global technology company that thrives on helping enterprise reimagine their business for the digital age.
We have a strong DNA of innovation and a relentless focus on making our customers successful.
HCL's Digital Process Operations unit with its digital services is an enabler of digital innovation and improving performance for Client Business Operations.
To fuel our growth, we are looking out for dynamic Transition Manager / Project Manager based in US (New Jersey) Key Responsibilities Develop and articulate Transition solution to senior Client stakeholders.
Manage end to end execution of Transition projects in accordance with HCL Transition Methodology and Tollgates Define, Monitor and control Transition/ Project Plan activities across work streams and project phases - Planning, Due Diligence, Knowledge Transfer, IT and Facility Setup, Quality and Operations Performance Drive effective Risk Management across the transition/project lifecycle.
Lead Governance reviews with Client and internal stakeholders Regular communication across senior client and internal stakeholders on Project status and progress Collaborate across cross functional teams for problem solving and delivering under deadlines.
Establish effective Program change control.
Experience and Qualifications 10-15 years overall experience with relevant experience of independently managing transition projects for global clients.
Must have relevant project management experience in Business Process Operations/ Global Shared Service domain (not from IT Infra or IT Apps domain) Knowledge of project Management tools like Microsoft Project Professional/Smart sheet Experience of building transition solution for RFI/RFP response and Joint solution sessions with clients.
Excellent client Interfacing and relationship building skills.
Effective communication (written and verbal) and negotiation skills.
Proficient user of MS Excel and Power Point.
Confidence and ability to work under pressure and time zones as required.
Strong result orientation and ownership for solving problems.
Ability to act as a trusted advisor to client stakeholders.
Project Management certification i.
e.
PMP will be an advantage.
Manage process development process including process integration with other processes Create business process repositories for business process improvement and implementation initiatives Gather business process performance information Translating business requirements and process Investigate business process and systems requirements Manage business process analysis, design and improvement Automate business process utilizing application workflow technology Manage projects/programs to drive business process improvement Create and maintain business process documentation Developing detailed process specifications for a major business process and systems implementation project Ensure compliance with established business process Influence and adopt business process changes Ensure process outputs meet downstream process expectations Play an important business-facing role in leading business process improvements, process re-engineering and design Validate robotic process automation opportunities identified in business processes Ensure alignment with business process leaders Identify process for re-design Participate in the governance process execution to drive process implementation Determine alternative approaches to business process and select optimal solutions to the business process Understand and document current business process workflows Recommended Skills Automation Business Processes Business Requirements Certified Project Management Professional Communication Governance Estimated Salary: $20 to $28 per hour based on qualifications.
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