Call Center Customer Service Agent
ConnextNix ConnextNix Jersey City, NJ Jersey City, NJ $25 an hour $25 an hour 1 day ago 1 day ago 1 day ago We are seeking a dynamic and customer-focused individual to join our team as a Call Center Customer Service Assistant.
As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and resolving inquiries efficiently.
The ideal candidate possesses excellent communication skills, a strong problem-solving ability, and a commitment to ensuring customer satisfaction.
Responsibilities:
Customer Interaction:
Handle inbound and outbound calls professionally, addressing customer inquiries, concerns, and providing accurate information.
Assist customers in a courteous and empathetic manner, ensuring a positive customer experience.
Issue Resolution:
Identify and analyze customer needs, resolving issues promptly and escalating more complex problems to the appropriate channels.
Collaborate with other departments to ensure comprehensive issue resolution.
Product/Service Knowledge:
Develop a deep understanding of our products and services to effectively address customer questions and provide appropriate solutions.
Stay updated on product/service changes and updates.
Documentation:
Accurately document customer interactions and details of inquiries in the company's CRM system.
Maintain organized records to facilitate easy retrieval of information.
Team Collaboration:
Collaborate with team members to share knowledge and best practices.
Work cohesively with other departments to ensure a seamless customer experience.
Qualifications:
High school diploma or equivalent.
College degree preferred.
Excellent verbal and written communication skills.
Adaptability and willingness to learn and grow.
Customer-focused mindset with a passion for delivering exceptional service.
Proficiency in using CRM software and other relevant tools.
Strong problem-solving and decision-making abilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and resolving inquiries efficiently.
The ideal candidate possesses excellent communication skills, a strong problem-solving ability, and a commitment to ensuring customer satisfaction.
Responsibilities:
Customer Interaction:
Handle inbound and outbound calls professionally, addressing customer inquiries, concerns, and providing accurate information.
Assist customers in a courteous and empathetic manner, ensuring a positive customer experience.
Issue Resolution:
Identify and analyze customer needs, resolving issues promptly and escalating more complex problems to the appropriate channels.
Collaborate with other departments to ensure comprehensive issue resolution.
Product/Service Knowledge:
Develop a deep understanding of our products and services to effectively address customer questions and provide appropriate solutions.
Stay updated on product/service changes and updates.
Documentation:
Accurately document customer interactions and details of inquiries in the company's CRM system.
Maintain organized records to facilitate easy retrieval of information.
Team Collaboration:
Collaborate with team members to share knowledge and best practices.
Work cohesively with other departments to ensure a seamless customer experience.
Qualifications:
High school diploma or equivalent.
College degree preferred.
Excellent verbal and written communication skills.
Adaptability and willingness to learn and grow.
Customer-focused mindset with a passion for delivering exceptional service.
Proficiency in using CRM software and other relevant tools.
Strong problem-solving and decision-making abilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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