Senior Immigration Specialist , Global Immigration Team (GIT)
Job summaryAmazon is seeking a Senior Immigration Specialist who values continuous improvement, process and data inspection, seeking customer feedback, enjoys growing and designing new programs and capabilities with the employee experience at the forefront.
This role will review current state processes, identify root causes, and design solutions to drive down cycle times and improve the employee experience.
In this role you will oversee the filings strategies at a programmatic level.
You will optimize the program to ensure a positive employee and candidate experience, build processes designed to protect data integrity and the hand off of information between Global Immigration and service providers.
You will strive toward frustration- free employee and stakeholder experiences as they navigate the ever- changing landscape of immigration, both for today and for the future.
The right leader for this role values continuous improvement, process and data inspection, seeking customer feedback, and enjoys growing and designing new programs and capabilities with the employee experience at the forefront.
Key responsibilities include:
Process improvement:
Inspect current state case types prioritizing with highest volume to build durable, sustainable, and flexible processes that produce positive and reliable results.
Process improvement includes creating and overseeing process mapping and journey maps.
Process improvement:
Continually identify areas of redundancy or no-value add to ensure process, procedure, and staffing optimization by analyzing root causes of escalations and designing process improvements as measured by improvement in customer survey results, cycle time reduction, provider defect reduction, and cost savings.
Process design:
Create future state process flows for global case types as Global Immigration insources services where it makes sense.
The primary goal is to improve the employee experience and optimize by identifying and removing bottlenecks in the process.
Cross functional work:
Stand up and own complex projects that span several teams through completion by influencing without authority.
This includes projects such as experience experiments, high volume filing pushes, border restricted population management due to natural disasters/global pandemics, unanticipated policy changes or other circumstances.
Program management and writing:
Influence and contribute to the design of global work streams by writing weekly project updates and running monthly business reviews preparing, presenting, and analyzing key metrics.
This also includes writing business requirement documents backed with financial analysis tables that align with Global Immigration's north star vision.
Program management and writing:
Create tracking mechanisms and other dashboards that measure overall health of the program, such as cycle times, user experience, high risk candidate tracking and trends.
Create and oversee the creation of self-help resources to inform Amazonians and candidates about the process.
Work with senior leadership within the Global Immigration Team, Legal, Public Policy, PR to review and understand impact of immigration changes on the program and develop associated processes or filing strategies as needed.
Mentor other Immigration Specialists on the larger team, particularly in program and project management, and provide stretch opportunities where appropriate based on interest/skill.
About the teamAmazon's Global Immigration Team (GIT) delivers projects to improve quality, compliance, and improve experience for immigration services at Amazon.
GIT is a group of project managers, analysts, and experienced immigration subject matter experts who act as strategic partners and consultants to business leaders and partner support teams.
The team centrally manages Global Immigration's filings and the vendors that support Amazon, and delivers projects to improve quality, regulatory and compliance, and experience for immigration services at Amazon.
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Estimated Salary: $20 to $28 per hour based on qualifications.
This role will review current state processes, identify root causes, and design solutions to drive down cycle times and improve the employee experience.
In this role you will oversee the filings strategies at a programmatic level.
You will optimize the program to ensure a positive employee and candidate experience, build processes designed to protect data integrity and the hand off of information between Global Immigration and service providers.
You will strive toward frustration- free employee and stakeholder experiences as they navigate the ever- changing landscape of immigration, both for today and for the future.
The right leader for this role values continuous improvement, process and data inspection, seeking customer feedback, and enjoys growing and designing new programs and capabilities with the employee experience at the forefront.
Key responsibilities include:
Process improvement:
Inspect current state case types prioritizing with highest volume to build durable, sustainable, and flexible processes that produce positive and reliable results.
Process improvement includes creating and overseeing process mapping and journey maps.
Process improvement:
Continually identify areas of redundancy or no-value add to ensure process, procedure, and staffing optimization by analyzing root causes of escalations and designing process improvements as measured by improvement in customer survey results, cycle time reduction, provider defect reduction, and cost savings.
Process design:
Create future state process flows for global case types as Global Immigration insources services where it makes sense.
The primary goal is to improve the employee experience and optimize by identifying and removing bottlenecks in the process.
Cross functional work:
Stand up and own complex projects that span several teams through completion by influencing without authority.
This includes projects such as experience experiments, high volume filing pushes, border restricted population management due to natural disasters/global pandemics, unanticipated policy changes or other circumstances.
Program management and writing:
Influence and contribute to the design of global work streams by writing weekly project updates and running monthly business reviews preparing, presenting, and analyzing key metrics.
This also includes writing business requirement documents backed with financial analysis tables that align with Global Immigration's north star vision.
Program management and writing:
Create tracking mechanisms and other dashboards that measure overall health of the program, such as cycle times, user experience, high risk candidate tracking and trends.
Create and oversee the creation of self-help resources to inform Amazonians and candidates about the process.
Work with senior leadership within the Global Immigration Team, Legal, Public Policy, PR to review and understand impact of immigration changes on the program and develop associated processes or filing strategies as needed.
Mentor other Immigration Specialists on the larger team, particularly in program and project management, and provide stretch opportunities where appropriate based on interest/skill.
About the teamAmazon's Global Immigration Team (GIT) delivers projects to improve quality, compliance, and improve experience for immigration services at Amazon.
GIT is a group of project managers, analysts, and experienced immigration subject matter experts who act as strategic partners and consultants to business leaders and partner support teams.
The team centrally manages Global Immigration's filings and the vendors that support Amazon, and delivers projects to improve quality, regulatory and compliance, and experience for immigration services at Amazon.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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